Patient Information

Patient Guide

1. Patient Rights and Responsibilities
2. Patient Safety
3. 6 Steps to Safer Health Care
4. Making Health Care Decisions
5. Notice of Privacy Practices
6. Patient Forms
 
1. Patient Rights and Responsibilities

If you’re like many of today’s healthcare consumers, you are informed, inquisitive and involved. We at Monroe Clinic not only understand our patients’ proactive stance, we encourage and support it.

Below is a Statement of Rights and Responsibilities, designed to contribute to the effectiveness of your care and to further empower your role as a healthcare consumer.

Because of our values, we believe you have the right to:

• Be treated with respect.
• Consideration of your spiritual, psychological, social and cultural values.
• Participate in decisions regarding your care.
• Accept, limit or refuse treatment.
• Refuse to participate in experimental treatment.
• Be informed of unanticipated outcomes of care.
• Receive information about advance directives.
• Be confident that we keep your healthcare information private and secure.
• Have your decisions respected.
• Privacy and confidentiality.
• Information about pain and pain relief measures.
• Receive the medical care you need.
• Know who is caring for you.
• End of life care.
• Express your grievances.
• Assistance in helping you understand your health plan.
• Receive care in a safe environment.
• Prompt resolution of your grievances and concerns.
• Proper notification of a family member or representative and your physician when you are admitted as an inpatient, unless you express otherwise.
• Freedom from all forms of abuse and harassment.
• Access information in your medical records within a reasonable time frame.
• Freedom from restraints of any form that are not medically necessary.
• Be involved in resolving dilemmas about care decisions.

As a patient, you have a responsibility to:

Research shows that patients who take part in decisions about their health care are more likely to have better outcomes. Please let us know how we are doing. If you have any comments, concerns or suggestions on how we can enhance your experience, please speak to your nurse or department director.

3. 6 Steps to Safer Health Care
 
Ask Questions if YOU have Doubts or Concerns.
 
Ask questions and make sure you understand the answers. Your health is too important to worry about being embarrassed if you don’t understand something that your doctor, nurse or other health care professional tells you. Take a relative or friend with you to help you ask questions and understand the answers.
 
Keep and Bring a List of ALL the Medicines YOU Take.
 
Give your doctor and pharmacist a list of all the medicines that you take, including non-prescription medicines. Tell them about any drug allergies you have. Ask about the purpose of the medication and ask for written information about it. Ask about any side effects.
 
Get the Results of Any Test or Procedure.
 
Ask when and how you will get the results of tests or procedures. Don’t assume that no news is good news. Call your doctor and ask for your results. Ask what the results mean for your care.
 
Notice Whether YOUR Caregivers Have Washed Their Hands or Used a Hand Sanitizer.
 
You may ask all health care workers who have direct contact with you whether they have washed or
sanitized their hands. Don’t be afraid to gently remind a doctor, nurse or lab technologist to do this. Hand-washing is the most important way to prevent the spread of infections.
 
Make Sure ALL Health Care Workers Confirm YOUR Identity.
 
Staff will check your arm band or will ask you to verify your identity by asking your name and date of birth. If you are scheduled for surgery, we will ask you to
confirm where you are having surgery and will have you mark the site. You can expect that all health care workers identify themselves to you.
 
Ask if YOU Have ANY Questions Regarding YOUR Safety.
 
Monroe Clinic is committed to providing safe health care for our patients and their families. We believe that everyone plays an important role in your safety,
including YOU. If you have any comments or concerns about patient care & safety, please ask to speak with the Director, Supervisor or Team Leader. You may also contact our Chief Medical Officer at 324-2566.


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4. Making Health Care Decisions

Advance Directives

The choices you make today may someday play an important role in your plan of care tomorrow. You have probably heard of situations where a person is incapacitated and cannot choose their own course of medical treatment. In such cases, a family member may have to face these difficult decisions on their loved one’s behalf. The situation is one that nobody hopes to face, but by taking a proactive approach by preparing Advanced Directives, you can ease the fear, tension and uncertainly of this otherwise difficult scenario.

In consultation with your physician, you should consider treatment options you would want for yourself should you become incapacitated. More importantly, you should discuss your values and beliefs with your spouse and/or family members. The completion of an Advance Directive provides that opportunity.

An Advance Directive is a Living Will or Power of Attorney for Health Care recognized under state law. The Advance Directive is not a requirement in order to have your health care decisions respected but does provide written instructions should you become incapable of voicing your wishes. 

If you would like additional information concerning Advance Directives, please talk to your physician or a member of the nursing staff.

DNR Bracelets

The DNR (Do Not Resuscitate) bracelet is a written order by a Wisconsin licensed physician to a qualified patient. It will direct EMS and healthcare personnel not to attempt CPR (CardioPulmonary Resuscitation) on a person with a valid DNR bracelet. 

 If you wish to learn more about obtaining the DNR bracelet, talk to your physician.


5. Notice of Privacy Practices

For the purposes of this Notice, Monroe Clinic and the Madison Radiologists, S.C. are participating in a joint arrangement. Both will continue to maintain separate businesses, however, this joint arrangement means that the terms outlined in this Notice apply to both organizations named and that these organizations may share patient information as necessary to provide our patients with treatment, obtain payment for services, and conduct our healthcare operations. Wherever Monroe Clinic is named in this document, please acknowledge that it means Monroe Clinic and the Madison Radiologists, S.C.

Monroe Clinic is dedicated to maintaining the privacy of your health information. You are being given this notice as a description of our legal duties and privacy practices concerning your personal health information. In general, whenever we need to release your health information, we must only release specific, limited information to achieve the purpose for which the information is being used or disclosed. According to Federal law, State statutes, and as healthcare professionals, Monroe Clinic must follow the privacy practices described in this notice.

We reserve the right to change the privacy practices described in this notice in accordance with the law. Changes to our privacy practices would apply to all health information that we maintain. If we change our privacy practices, you will be provided with a revised copy of the privacy notice at the time of your first visit to Monroe Clinic after the revision has been made.

Once you have received this privacy notice or we have made a good faith effort to provide you with this notice, we can use your health information for the following purposes:

1. TREATMENT. Your doctor may use your health information to provide care to you and disclose your health information to others who provide care to you. For example, a doctor may use the information in your medical record to determine which treatment option, such as a drug or surgery, best meets your health needs. The treatment selected will be documented in your medical record so that other healthcare professionals can make informed decisions about your care. If it is determined that a prescription is needed to provide you with the best treatment, your information will be used to write the prescription and your information will be disclosed to a pharmacy when the prescription is ordered for you. Nursing or other healthcare professionals (example: technicians and therapists) may use the information to verify your doctor's treatment orders. You should also be aware that not all laboratory tests can be performed in Monroe Clinic laboratory facilities. We may send your lab samples to an outside laboratory to perform the test and send the results back to Monroe Clinic.

2. PAYMENT. In order for an insurance company to pay for your treatment, we must submit a bill that identifies you, your diagnosis, and the treatment provided to you. As a result, we will pass such health information on to your insurance company in order to help receive payment for your medical bills. We also may use and disclose your information to obtain payment from other third parties that may be responsible for payment of your healthcare costs, such as other family members. We may also use your information to bill you directly for services and items. Monroe Clinic may also need to obtain prior approval from your insurance company and may need to give the insurance company information that will explain the necessity of the care and services that will be provided to you.

3. HEALTH CARE OPERATIONS. Monroe Clinic may need to use or disclose information for the purposes of operating our business. We may need your diagnosis, treatment, and outcome information in order to improve the quality or cost of care we deliver. These quality and cost improvement activities may include evaluating the performance of your doctors, nurses, and other healthcare professionals, or for examining the effectiveness of the treatment provided to you when compared to patients in similar situations. We may need to use your information to provide data for auditing, compliance programs, and legal services. Information may also be used to assist us in creating supervised learning programs for students and trainees of healthcare professions.

Additionally, we may want to use your health information as a way to contact you. For example, we may want to send you a reminder about an appointment. In this case, we would use the computer system to determine the date and time of your next appointment, and obtain your address. We would use that information to send you a note to help you remember the appointment.

Or, we may look at your medical information and decide that another treatment or new service we offer may interest you. For example, if you are a diabetic patient, we may send you information on new diabetes treatment options, the Diabetic Support Group, or the Diabetes Clinic.

Without Your Consent or Authorization

According to Federal regulations and state laws, we may use your health information without specific authorization from you for the following purposes:

1. As required or permitted by law. We will disclose your health information when required to do so by any Federal, State, or local law. Sometimes we must report some of your health information to legal authorities such as law enforcement officials, court officials, or government agencies. We will notify the appropriate authorities if we believe a patient is a victim of abuse, neglect, or domestic violence. We may disclose health information to law enforcement under certain circumstances. For instance, under limited circumstances if you are the victim of a crime or for the purposes of reporting a crime. We may also need to report certain types of wounds or physical injuries as required by law, or in response to a court order, warrant, or other authorized legal proceeding.

2. For public health activities. We may be required to report your health information to authorities to help prevent or control disease, injury, or disability. This may include using your medical record to report certain diseases, injuries, birth or death information, or information of concern to the Food and Drug Administration. We may use or disclose your information to notify an appropriate individual when there has been exposure to a communicable disease or there may be a risk for contracting or spreading a disease. We may also have to report to your employer certain work-related illnesses and injuries so that your workplace can be monitored for safety.

3. For health oversight activities. We may disclose your health information to authorities so they can monitor, investigate, inspect, discipline, or license those who work in the health care system or for government benefit programs.

4. For activities related to death. We may disclose your health information to coroners, medical examiners and funeral directors so they can carry out their duties related to your death, such as identifying the body, determining cause of death, or in the case of funeral directors, to carry out funeral preparation activities. We may also use or disclose your health information to the appropriate authorities if we have reason to believe that your death was the result of criminal conduct.

5. For organ, eye, or tissue donation. We may disclose your health information to people involved with obtaining, storing, or transplanting organs, eyes, or tissue for donation and transplant purposes.

6. For research. Under certain circumstances, and only after a special approval process, we may use and disclose your health information to help conduct research. Such research might try to find out whether a certain treatment is effective in curing an illness.

7. To avoid a serious threat to health or safety. As required by law and standards of ethical conduct, we may release your health information to the proper authorities if we believe, in good faith, that such release is necessary to prevent or minimize a serious and approaching threat to your health or safety or the health and safety of the public.

8. For military, national security, or incarceration/law enforcement custody. If you are involved with military, national security, or intelligence activities, or you are in the custody of law enforcement officials or an inmate in a correctional institution, we may release your health information to the proper authorities so they may carry out their duties under the law. We may use health information to assist in identifying or locating a suspect, fugitive, missing person, or material witness.

9. For workers' compensation. We may disclose your health information to the appropriate persons in order to comply with the laws related to workers' compensation or other similar programs. These programs may provide benefits for work-related injuries or illness. We will only disclose information related to the workers' compensation claim.

10. To those involved with your care or payment of your care. Upon admission to the hospital, you will be asked to identify a "spokesperson". This is the only person to whom we will release information regarding your care and condition. If you are unable to identify a spokesperson at the time of admission due to your condition, we will use information from a previous admission or our reasonable and best medical judgment. If any other person inquires about your medical condition or care, that person will be referred to your designated spokesperson. In the outpatient setting, information will be shared with the individual(s) that accompany you into the patient room. If you do not wish for your information to be shared with the other individual(s) who have accompanied you, let your physician and/ or nurse know that you wish to receive your health information in private. Your healthcare and condition information will not be released to any other individual without your written permission. Regarding payment for care, we will give information to you and to the person indicated as the responsible party for your bill. In the event that a power of attorney for healthcare is indicated and effective information for payment will be shared with that individual. Information regarding payment will be shared with individuals other than yourself, the responsible party, or the power of attorney for healthcare only with your written permission. In addition, we may release your health information to organizations authorized to handle disaster relief efforts (example: The Red Cross) so those who care for you can receive information about your location or health status. We may also release information in the case of a disaster situation to those who may need to know in order to prevent further public harm.

11. Monroe Clinic Directory. You will be asked at the time of an admission whether you wish others to be able to contact you while in the hospital. If you wish, information will be released to your visitors regarding your location in the facility and your telephone extension number. If you prefer that you not have visitors or phone calls, you may say so at this time. Religious affiliation will also be made available and disclosed only to clergy. If you do not wish to have your religious affiliation known and do not wish to have visits from the clergy, you may designate so at the time of admission. If you are unable to designate your wishes at the time of your admission, we will refer to the information you gave us during a previous admission or use our best and reasonable medical judgment.

12. We may use certain information (name, address, telephone number, dates of service, age, and gender) to contact you in the future to raise money for Monroe Clinic. We may also provide this information to Monroe Clinic and Hospital Foundation for the same purpose. The money raised will be used to expand and improve the services and programs we provide the community.

NOTE: Except for the situations listed above, we must obtain your specific written authorization/ informed consent for any other release of your health information. If you sign an authorization/ informed consent to release information, you may withdraw your authorization at any time, as long as your withdrawal is in writing. If you wish to withdraw your authorization, please contact and submit your written withdrawal to Monroe Clinic Medical Records Department.

Your Health Information Rights

You have several rights with regard to your health information. If you wish to exercise any of the following rights, please contact the Medical Records Department. Specifically, you have the right to:

1. Inspect and obtain a copy of your health information. With a few exceptions, you have the right to inspect and obtain a copy of your health information. However, this right does not apply to information gathered for judicial proceedings. In addition, we may charge you a reasonable fee if you want a copy of your health information. If you want to inspect or obtain a copy of your health information, you must complete and submit Monroe Clinic's Authorization For Disclosure of Medical Records form to the Medical Records department. Please be aware that records are not always immediately available for copy or inspection. Please allow at least 48 hours from the date of service to obtain access for copies or inspection. Inspection may occur during regular business hours.

2. Request to correct your health information. If you believe your health information is incorrect, you may ask us to correct the information. You will be asked to make the request in writing and give a reason as to why your health information should be changed. Any corrections accepted by Monroe Clinic will be appended to the original documentation. Whenever the original documentation is used or disclosed, the new corrective statement will accompany the documentation. The original statements will not be completely removed from your record. For your convenience, a form for making this request may be obtained, at no charge to you, from Monroe Clinic. All requests for correction must be submitted to Monroe Clinic's Medical Records department. Your request will be denied if you do not submit the request in writing. Your request may also be denied if (1.) we determine the original information to be accurate and complete, (2.) the information is not part of the information kept by or for Monroe Clinic, (3.) the information was not created by Monroe Clinic, unless the individual or entity that created the information is not available to amend the information, or (4) the information is restricted by a state or federal law.

3. Request restrictions on certain uses and disclosures. You have the right to ask for restrictions on how your health information is used or to whom your information is disclosed, even if the restriction affects your treatment, or our payment, or health care operation activities. For example, if you receive certain medical devices such as those used outside our facility, you may refuse to release your name, address, telephone number, social security number, or other identifying information for purpose of tracking the medical device. If you request restriction on information that would prohibit collection of payment from a third party (example: insurance company), you will be responsible for the payment for that service. In order to request a restriction, you must submit the request in writing. The restriction must be stated in a clear, concise manner and must include the following: (a.) the information you wish restricted, (b.) whether you are limiting Monroe Clinic's use or disclosure, or both, and (c) to whom you want the limits to apply. For your convenience, and at no charge to you, there is a form available from Monroe Clinic to assist you with providing the necessary information. The use of our form is not required, but would be helpful in filing your request. Please note that we are not required to agree in all circumstances to your requested restriction and will notify you in writing if we cannot agree. If we do agree to your request, we are bound by our agreement except when otherwise required by law or in emergencies.

4. As applicable, receive confidential communication of health information. You have the right to ask that we communicate your health information to you in different ways or places. For example, you may wish to receive information about your health status in a more private room or through a written letter sent to a private address. Your request for confidential communication must be made in writing if at all possible. For your convenience, a form may be obtained from Monroe Clinic, at no charge to you, to assist you in making your request. We must accommodate reasonable requests. If the request is deemed unreasonable or is impossible for Monroe Clinic to comply with, we will notify you.

5. Receive a record of disclosures of your health information. You have the right to ask for a list of the disclosures of your health information we have made during the previous six years, but the request may not include dates before April 14, 2003. This list must include the date of each disclosure, who received the disclosed health information, a brief description of the information disclosed, and why the disclosure was made. Certain routine disclosures will not be included on this list, such as a doctor sharing information with his or her nurse for purposes of your treatment, or when the billing department files an insurance claim. Your request to receive this information must be made in writing. For your convenience, a form for this purpose may be obtained from Monroe Clinic, at no charge to you. The first list you request within a 12 month period is free of charge, but Monroe Clinic may charge you for additional lists within the same 12 month period. You will be notified of any costs involved with additional requests, and you may withdraw your request before you incur any costs. We must comply with your request for a list within 60 days, unless you agree to a 30 day extension.

6. Obtain a paper copy of this notice. Upon your request, you may at any time receive a paper copy of this notice, even if you previously reviewed this notice on our website. You may also at any time request additional paper copies if you misplace your original copy.

7. Complaints. If you believe your privacy rights have been violated, you may file a complaint with us and /or with the Federal Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing such a complaint. To file a complaint with either Monroe Clinic or the Office for Civil Rights, please contact Monroe Clinic's Patient Advocate at (608) 324.1400. You will be provided with the necessary assistance.

If you have any questions regarding your privacy rights or the information in this notice, please contact Monroe Clinic's HIPAA Coordinator at (608) 324-1802.

This Notice of Medical Information Privacy is Effective April 14, 2003.

6. Patient Forms

The following forms are available for download (PDF):

• Authorization for Disclosure of Medical Information

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Hospital Visits

1. A Positive Health care Experience
2. Hospital Amenities and Services
3. Monroe Clinic Inn
4. Your Hospital Team
5. Patient Support

1. A Positive Health care Experience

Whether our patients are recovering from a complex procedure, undergoing monitoring, or welcoming a new baby into their family, we strive to offer them a comfortable setting and convenient amenities.

As a patient, you can find a friend and advocate in our team of caregivers. All of Monroe Clinic’s employees are responsible for providing you with service that meets or exceeds your expectations. You should feel free to bring any concerns or problems to their attention. When you have any immediate needs, please ask a nurse or physician for assistance.

 If you have any questions or concerns that you feel have not been resolved to your satisfaction, please call the Patient Advocate at extension 1400 during normal business hours.

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2. Hospital Amenities and Services

Your Room

Your room assignment at Monroe Clinic is based on your admitting diagnosis and the bed availability on the day of your admission. Patients are placed in the area equipped with the people and tools designed to care for their specific health concerns. As the status of a patient’s health changes, he or she may be moved to a different location that best corresponds to his or her care needs.

To Call a Nurse

Please do not hesitate to call your nurse if you have questions or need assistance. Simply press the "Nurse" button on the hand-held remote control unit or use the control in the side rail panel of your bed. Your call will be answered as quickly as possible.

Your Bed

Hospital beds are electrically operated to support your medical needs and personal comfort. Your nurse will show you how to work your bed properly. Your hospital bed is probably higher and narrower than your bed at home. Bedside rails are provided for your protection. They may be raised at night or during the day if you’re resting, recovering from surgery or taking certain medications.

Room temperature

The temperature in your room may be adjusted for your comfort. Please call your nurse if you would like your room temperature adjusted.

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Telephones

Telephones are available in each patient room, and each room has its own phone number. Incoming calls to patient rooms are connected directly from 7 a.m. to 10 p.m. To assure a quiet, restful environment for our patients, calls are received at our switchboard after 10 p.m. To place a free local call in the Monroe area or the towns of Albany, Blanchardville, Brodhead, Browntown, Juda, Monticello, New Glarus, South Wayne and Woodford, dial 9 and the telephone number. To place a long distance call with a phone card, you may dial "9" and the number on the card. If you do not have a phone card, but would like to purchase one, please dial "0" to reach the switchboard operator. You may choose to purchase a 60-minute phone card for $5.00 or 120-minute phone card for $10.00.
 
To place a long distance call without a phone card, you may dial "9" and "0" and wait for the operator to answer.
 
If you have any questions, please ask your nurse.

Television

A color television and VCR is provided in each patient room. Approximately 36 channels are available in most areas of the hospital. To offer a relaxing environment for all of our patients, we ask that TV volumes are kept low.

Movies

A library of PG, PG-13 and Children's animated movies are available at no additional cost for your use during your stay here. A listing of movie titles may be obtained at the following nurse's stations: ICU, 3W, 4W, Family Birth Center, Family Practice, Oncology and Rheumatology.

Incoming Inpatient E-mail

You may wish to receive communications from your friends and family by using Monroe Clinic's inpatient e-mail address. It is: inpatient@monroeclinic.org, with the first line of the message as your name. 

Once received, messages are placed in a sealed, addressed envelope and given to the volunteer delivering mail. The volunteers and staff who handle the message during the delivery process treat it with respect to each patient’s confidentiality. Envelopes containing undeliverable e-mail messages (messages received after the patient leaves) will be left with the hospital building switchboard and mailed to the patient's home.

E-mail is printed Monday through Friday by the Volunteer Services Department and delivered with the regular mail once a day, between 10 a.m. and 11 a.m. Messages printed after 11 a.m. on a Friday will be delivered on Monday. There is no e-mail service on weekends or evenings.

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Food Service

Wholesome, nourishing and well-balanced meals are an important part of your treatment and recovery. Monroe Clinic makes every effort to provide nutritious meals that are prepared according to your doctor’s orders.

Guest Tray Services

Visitors are invited to take advantage of our room service Guest Tray Program. Just request a Guest Menu at the Nurses Station, then call Nutrition Services at extension 1240 to place your order. Delivery may take approximately 30 minutes, and payment should be made at the time of delivery (by cash or check). This service is available during regular cafeteria meal hours.

Monroe Clinic Cafeteria

Your friends and family are welcome in Monroe Clinic's Cafeteria, located on the lower level of the hospital building. Daily specials are served in addition to a salad bar, grilled items, snacks, coffee and other beverages.

The meal hours are:

 Breakfast: 6:30 - 9:30 a.m. weekdays
     6:30 -11 a.m. weekends (continental)
 Lunch: 11 a.m. - 1:30 p.m. weekdays
      11 a.m. - 1 p.m. weekends
 Supper: 4:45 - 6:30 p.m. weekdays
  4:45 - 6:15 p.m. weekends

Holiday meal hours are the same as weekends. Snack service is available all day from opening to closing. Vending machines are also available 24 hours a day in the Snack Shop, located on the first floor of the hospital building, and outside of the Monroe Clinic Cafeteria. 

Smoking

To provide a healthy, comfortable environment for patients and visitors, Monroe Clinic is a smoke-free institution. Smoking is permitted in designated areas outside the buildings. Ask your nurse for more information.

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Surgical Waiting Area

If you are scheduled for surgery, your family and friends may wait in the Surgical Waiting Area on the third floor of the hospital building, unless the physician has requested that they wait in another area. The Surgical Waiting Area is a comfortable area where visitors can relax, read, talk or watch television. Beverages are available. Volunteers staff the lounge area from 6 a.m. until 4 p.m. Monday through Friday. Friends and family members waiting in this area are encouraged to register with the volunteer, so he or she can coordinate communications with your physician.

Pharmacies

Monroe Clinic has two pharmacy locations for the convenience of our patients. Monroe Clinic's hospital pharmacy, which is designated for inpatient prescriptions only, is located on the lobby level near the main elevators and may be reached at (608) 324-1242. The pharmacy in the clinic building is also located on the lobby level, just inside the main entrance. Besides selling prescriptions, the clinic pharmacy also sells cards, magazines, medical equipment and supplies (such as dressings, ostomy needs, and diabetic supplies) and over-the-counter medications. The clinic pharmacy may be reached by dialing "9" (for an outside line) and then 325-3111.

Fresh Flowers

Fresh flowers are available for sale in a cooler in the hospital lobby. Cash or credit cards are accepted currency. For safety reasons, we ask that live flowers or plants are not brought into the ICU. Volunteers deliver flowers to your room.

Chapel

A chapel is located on the first floor of the hospital. The Chapel reflects the Roman Catholic faith tradition; however, visitors of all faiths are welcome to visit the chapel for worship services, prayer and quiet reflection. Daily Mass is celebrated at 6 a.m. Monday through Thursday and at 4:15 p.m. on Friday. 

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Gift Shop

Monroe Clinic's gift shop, Clare's Closet, is located on the first floor of the hospital building. Open Monday through Friday from 9 a.m. to 4 p.m., the shop offers a wide variety of distinctive gift items, as well as an array of useful visitors merchandise (toiletries, magazines, books, etc). Clare's Closet can be reached by calling (608) 324-1301 during normal business hours.

Click here to learn more about Clare’s Closet.

Parking

Parking for patients and visitors is available 24 hours a day, seven days a week. All parking at Monroe Clinic is free. To best meet our patients needs, we also offer designated parking for Premiere Program Members, Family Birth Center patients, and pharmacy customers.

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3. Monroe Clinic Inn

Welcome!

The Monroe Clinic Inn, located in the hospital building, offers you hospitality and comfort -- just what you would expect from Monroe Clinic. Monroe Clinic Inn is a convenient place to stay while you are here for your own health care or while you are here to be near a family member or friend who is receiving care at Monroe Clinic. 

Each room in Monroe Clinic Inn features a comfortable queen-size bed, color TV, radio, and telephone. As a guest of the Inn, you are invited to enjoy the in-house food services, Monroe Clinic’s Chapel, and our Clare’s Closet Gift Shop.

Premier Program Members receive one free night per visit if having an appointment lasting more than four hours, a colonoscopy, surgery/procedure and/or a CT Scan.

Patients receiving chemotherapy or cataract surgery may stay at Monroe Clinic Inn for free as long as necessary.
For more information or to arrange for accommodations, please call (608) 324-2000 and ask about Monroe Clinic Inn.


4. Your Hospital Team

Each of Monroe Clinic’s patients are supported by a knowledgeable team of caregivers whose skills are collectively focused on the patient’s health, comfort and recovery. All members of your hospital team are there to meet your care needs and answer your questions. If a member is unable to answer your questions, he or she will find someone who can.

Your Medical Team

The physician who admits you is responsible for coordinating your care while you are in the hospital. If you have questions about your illness or treatment plan, please talk to your admitting physician.

A team of professional registered nurses, licensed practical nurses and nurse assistants provides 24-hour nursing care. A nurse manager is responsible for directing and coordinating nursing care on each unit. Please feel free to contact your nurse or the nurse manager if you have questions or concerns.

Hospitalist

For Visitors

1. Visiting Hours
2. Monroe Clinic Inn
3. Send Flowers online
4. Send a Cheer Card online
5. Apply for or shop Clare’s Closet online
6. Visit our Web Nursery

1. Visiting Hours

Visitors can be good medicine for patients, so we encourage family members and friends to visit. In order to enhance the quality of care and allow time for recovery and relaxation, specific visiting hours and guidelines have been established for each unit.

Medical/Surgical Unit:
11 a.m. - 8 p.m.
parents of pediatric patients: anytime
 
Family Birth Center:
fathers, siblings, and grandparents: anytime
other visitors: 11 a.m. - 8 p.m.

Intensive Care:
anytime (immediate family only)

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2. Monroe Clinic Inn

Welcome!

The Monroe Clinic Inn, located in the hospital building, offers you hospitality and comfort -- just what you would expect from Monroe Clinic. Monroe Clinic Inn is a convenient place to stay while you are here for your own Health Care or while you are here to be near a family member or friend who is receiving care at Monroe Clinic. 

Each room in Monroe Clinic Inn features a comfortable queen-size bed, color TV, radio, and telephone. As a guest of the Inn, you are invited to enjoy the in-house food services, Monroe Clinic’s Chapel, and our Clare’s Closet Gift Shop.

Premier Program Members receive one free night per visit if having an appointment lasting more than four hours, a colonoscopy, surgery/procedure and/or a CT Scan.

Patients receiving chemotherapy or cataract surgery may stay at Monroe Clinic Inn for free as long as necessary.
For more information or to arrange for accommodations, please call (608) 324-2000 and ask about Monroe Clinic Inn

3. Send Flowers

Click here to send flowers to a loved one during their hospital stay.

4. Send a Cheer Card

Click here to send an uplifting note to a hospital patient.

5. Clare’s Closet

Staffed by volunteers, Clare’s Closet is a distinctive shopping experience situated on the first floor of Monroe Clinic‘s hospital building. Proceeds generated by Clare’s Closet help improve patient services and help improve our community. Folks who stop by Clare’s Closet while visiting Monroe Clinic often find themselves returning to check out our fun and ever-changing selection of merchandise, whether they have an appointment with their physician or not. Click here to shop online.

6. Visit Our Web Nursery

Monroe Clinic and Growing Family have teamed up to offer Web Nursery, an online nursery that gives you the opportunity to see your friend’s or relative’s newborn baby. The baby’s parents must register in order for visitors to view their page. You can see a picture of the newborn along with other information including birth weight and length. You can even write messages of congratulations to the parents. Click here to check it out.

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