Billing and Financial Information

Insurance

Please bring your insurance card with you when you come to Monroe Clinic. Co-payments are due at the time of your appointment. To assist in the insurance process, Monroe Clinic files claims as a courtesy to our patients, and we will issue you a statement showing the claim has been filed.

If 60 days have passed between your last appointment and/or insurance confirmation, our registration personnel will ask you for current insurance information to ensure billing and claim accuracy.

If you have specific questions about plans covered with Monroe Clinic, please call 608-324-2802 or send us an email.

 

Cost Estimates

We respect your right to know the cost of our services and treatments before you use them. Upon your request, approximate fee information is available from the patient accounts office prior to a service. Information is also available to assist you in clarifying bill charges to your insurance company. If you have any questions about service fees or your bill or would like a cost estimate please call patient accounts at 608-324-2802 or email us at billingoffice@monroeclinic.org.

 

Medicare and Medical Assistance

If you're eligible to receive Medicare benefits, please tell the registration personnel at the time you register for your appointment. We will bill Medicare; however, you are responsible for the co-insurance, amounts applied to the deductible, and any denied or non-covered charges. If you are eligible for medical assistance, please present your current medical assistance card at the registration desk at the beginning of each visit.

 

Prompt Payment Discount

If you make a payment in full within 30 days of your statement, you will receive a 15 percent discount. This discount applies to services only. Products such as eyeglasses, contact lenses, etc. do not qualify.

 

Online Payments

Pay your bills on line through our payment portal.

 

Uninsured Discount

Monroe Clinic will discount charges 10 percent for patients without health insurance. This discount is comparable to some of our contractual arrangements with third party payers and will be applied automatically on the billing statements of those patients presenting with no health insurance. When combined with the prompt payment discount of 15 percent, patients can save up to 25 percent on their charges. (Prompt payment discount information will also be included on the billing statement.)