Patient Rights and Responsibilities
If you're like many of today's healthcare consumers, you're informed, inquisitive and involved. At Monroe Clinic, we not only understand our patients' proactive stance, we encourage and support it.
Your rights as a patient:
- Be treated with respect.
- Consideration of your spiritual, psychological, social and cultural values.
- Participate in decisions regarding your care.
- Accept, limit or refuse treatment.
- Refuse to participate in experimental treatment.
- Be informed of unanticipated outcomes of care.
- Receive information about advance directives.
- Be confident that we keep your healthcare information private and secure.
- Have your decisions respected.
- Privacy and confidentiality.
- Information about pain and pain relief measures.
- Receive the medical care you need.
- Know who is caring for you.
- End of life care.
- Express your grievances.
- Assistance in helping you understand your health plan.
- Receive care in a safe environment.
- Prompt resolution of your grievances and concerns.
- Proper notification of a family member or representative and your physician when you are admitted as an inpatient, unless you express otherwise.
- Freedom from all forms of abuse and harassment.
- Access information in your medical records within a reasonable time frame.
- Freedom from restraints of any form that are not medically necessary.
- Be involved in resolving dilemmas about care decisions.
Your responsibilities as a patient:
- Give complete information about your medical situation.
- Work cooperatively with your caregiver.
- Ask questions if there is anything you do not understand.
- Discuss end-of-life decisions.
- Meet the financial obligations for your care.
- Make the clinic staff aware of your financial hardships.
- Be knowledgeable about your health plan.
- Respect the privacy and confidentiality of others.
- Not discriminate against clinic personnel.
- Notify the clinic if you need to cancel an appointment.
If you believe your rights are not being respected, please talk to your provider or contact the patient advocate at 608-324-1400.
If your concerns are not resolved to your satisfaction, you may contact the Joint Commission's Office of Quality Monitoring at 800-994-6610.