Patient Safety is everyone's priority at SSM Health Monroe. Physicians, nurses, technologists, pharmacists, and patients all play a role in preventing errors and laying the foundation for successful treatment. Your SSM Health Monroe team is constantly seeking out new and better ways to prevent medical errors and to streamline services to provide you with a friendlier experience.
You can expect your health care team to:
- Give you an identification wristband upon admission to the hospital.
- Check your wristband each time they give you a medication or draw blood.
- Ask you to identify yourself, or have your advocate identify you, when going to tests and procedures.
- Ask you to confirm where you are having a procedure and/or mark the surgical site.
- Give you an explanation of the name and purpose of any medication, treatment or procedure.
To contribute to the quality of your care, you can:
- Expect all health care workers to introduce themselves to you. Look for their picture identification badges.
- Ask questions when you do not understand what is going on.
- Verify that any medication, treatment or procedure is for you, especially if you do not recognize it. This includes making sure you can read the handwriting on any prescriptions.
- Make sure your physician knows what medications you are currently taking. This includes prescription and over-the-counter medications, and any dietary supplements such as vitamins or herbs.
- Make sure your care team knows about any allergies you may have to medications, food, latex or x-ray contrast dyes.
- Freely question your caregivers on infection control precautions, such as if they have washed their hands prior to providing care for you. Hand washing is the most important way to prevent the spread of infections.
- Offer to show your wristband to staff when they enter the room.
- Ask staff to explain what they are doing and why. Keeping informed of your plan of care has shown to be a key area in error reduction.
- Write down important facts your doctor tells you. Don't be afraid to seek a second opinion. The more information you have about the options available to you, the more confident you will be in the decisions made.